Returns & Exchanges
We want you to love your nvme activewear as much as we do!
However, we understand that getting the correct size online can be a difficult task. If you are not 100% satisfied and wish to exchange or return, simply follow the instructions below.
WHAT IS YOUR RETURNS POLICY?
We offer a 30 day exchange period on size only, if your item is returned in original condition, unworn, unwashed and with tags attached. We are unfortunately unable to cover the cost of return shipping, but will happily ship the new size to you free of charge. We do not offer exchanges for change of mind (colour or item) so please choose carefully before confirming your order. All garments are subject to inspection. Garments that have been damaged in any way (includes stains/makeup stains) will not be exchanged or refunded.
nvme activewear reserves the right to deny a refund or exchange if the garment in question does not meet our returns policy requirements once it has been assessed. If a returned item is denied, the goods will be returned to the customer.
HOW DO I EXCHANGE A SIZE IF YOU ARE OUT OF STOCK?
Simply contact us at email@example.com to let us know what size you would like to exchange. If we are well and truly sold out of the size you need, we can offer you a refund less the cost of shipping.
To post the item, you will need to purchase a prepaid plastic satchel at your local post office. Include the following items in your satchel:
The item/s you wish to return/exchange
Shipping costs on any returns/exchanges are the responsibility of the customer and cannot be refunded.
Please note: We do not supply return/exchange labels. Return/exchange shipping is at the customers expense.
nvme recommends sending all return/exchange parcels via registered post/express post with a tracking number, as we are not liable if your return is not received at our address.
If you wish to make an exchange, nvme is happy to do so as long as the stock is available. In the event that stock is not available, an alternative garment or refund will be offered as an alternative, provided the garment meets the requirements mentioned above.
Refunds are given on full priced items only (no sale items), and this does not include any associated shipping charges.
Please send all returns to:
2/27 Tuscan Court
If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will gladly refund you for the total amount of your purchase item - however, associated shipping charges are excluded.
* Refunds are processed as reversals of the original payment, ie. If paid via credit card, we will refund to the same credit card. If paid via PayPal, we will refund to your PayPal account.
The refund will be processed within 1-2 days of the items being received by nvme, however, please allow 14 days from the day you return the product for your account to be credited.
Important points to keep in mind:
Please note: If a PO Box address is provided for shipping (throughout Australia), packages cannot be sent using a courier service. PO Box addresses can only be serviced using Australian Registered Post. If you prefer for your Product to be delivered using a secure courier service, please provide a physical postal address.
For international deliveries, packages can only be sent to physical postal addresses. No PO BOX addresses can be accepted for international orders.
We do not offer any exchanges or refunds on SALE items or purchases made using a discount voucher / code. This applies to both Australian and International orders.
Refunds are given on full priced garments only, this does not include any associated shipping charges from the original purchase or return.
Exchanges can only be made if the intended item is available.
If you have any queries regarding the returns and exchanges process, do not hesitate to contact nvme by email firstname.lastname@example.org
All returns must be addressed to:
2/27 Tuscan Ct
We inspect all garments prior to dispatch. We advise customers to contact us within 48 hours of receipt of their garment if they suspect a faulty item and where possible send an image of the 'fault'.
nvme will not be held accountable if customers do not check their garments immediately on receipt and return the item to us.
If a customer wears a garment even though it shows signs of 'fault' the customer has accepted the item in the condition it was received and the item is no longer eligible for refund or exchange.
Garments that are returned as ‘faulty’ will be inspected immediately as they are received and an email notifying you of the outcome will be sent within 2-4 business days.
Garments damaged while being tried on will not be refunded or exchanged.
Goods are deemed faulty if:
- the goods are damaged when the customer receives them
- the goods show a distinct manufacturing fault
Please note that garments that are damaged as a result of wear and tear are not considered faulty.
Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.
Once an item has been confirmed as faulty we will process either a refund or exchange as well a refund on postage.
To return faulty items, please post back to;
2/27 Tuscan Ct